Compassion Exception Policy (CEP)
Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:
| Category | Eligibility Requirements | New Booking | Exchange / Refund / Cancel |
|---|---|---|---|
| U.S Military (traveler and Immediate family*) |
Proof of Active Duty or Veteran Status** | Up to $35 | 100% discount off our cancellation, refund or ticket change service fees |
| Bereavement (affecting traveler and Immediate family*) |
Letter from the funeral director is required | Up to $35 | 100% discount off our cancellation, refund or ticket change service fees |
| Customers with visual impairments | Customer must state that he or she has a visual impairment and is unable to use the web site | Always Match The Website Fare | 50% discount off our cancellation, refund or ticket change service fees. |
*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews.
**Active Duty - Acceptable forms of ID are .mil Email Address, Active Duty ID Card, etc. Veterans - Acceptable forms of ID are Military Retiree ID Card, Veterans ID card, etc.
Please note: The above CEP only applies to THE BOOKING SUPPORT's own service fees. To avail this benefit, please call us. Customers may still be responsible for airline and/or other supplier imposed penalties.
Contact Us
THE BOOKING SUPPORT
Address: Nevada, NV
By Email: official@thebookingsupport.com
By Phone: 1-866-558-6325